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Returning articles

When a customer sends back one or more articles, register a return on those articles. The return adjusts the order and refunds any money the customer has already paid.

Before you start​

The order must have status Activated or PartActivated. Find it in the order search and open it.

Return specific articles​

  1. Select Edit.
  2. Select the return arrow on the right side of the article's row.
  3. If the article has a quantity above one, set the quantity to return and select Return.
  4. Select Update Order. To reverse a return before that, select Undo on the row.

The order is now partly returned.

Return the whole order​

  1. Select Edit.
  2. Select Return all at the top of the table.
  3. Select Update Order.

The order status changes to Returned.

Timeline

Partly returned rows are shown in the timeline only while the order is not fully returned.