Pay Link states
A Pay Link moves through these states. Only Completed means the customer has paid and you can hand over or ship the goods.
| State | Shown as | What it means | Can the goods be handed over? |
|---|---|---|---|
Pending | Pending | The Pay Link is created but the customer has not opened it yet. No order exists. | No |
CustomerIdentified | Customer identified | The customer has opened the Pay Link and identified themselves, but has not paid. | No |
CommittedToPayment | Payment in progress | The customer has started to pay. Wait for the Pay Link to complete. | No |
Completed | Completed | The customer has paid and an order is created. | Yes |
Expired | Expired | The customer did not pay within the allowed time. The Pay Link can no longer be completed. | No |
Aborted | Aborted | The customer or a Merchant Hub user aborted the Pay Link. | No |
The Pay Link list shows the open states by default. Use the status filter to include expired and aborted links.