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Return

Sometimes your customers will return one or more articles of an order. In these cases you will need to make a return purchase on that particular article in order to adjust the order or refund prepaid money to the customer.

To make a return in the MerchantHub, find the order by following the steps taken in Searching. The order status has to be either Part activated or Activated.

When you click on an order in the order search, you will be redirected to the order details for that order. There you can either make a full return or partially return articles.

How to return a specific article#

  1. Click on the "Edit" button.
  2. Click on the reverse arrow icon button at the right side of the article that you would like to return.
  3. If there are more than 1 in quantity of the article, adjust the quantity to the amount you would like to return and click "Return".
  4. Click "Update Order" to complete the return.

The order should now be partially returned.


How to return the whole order#

  1. Click on the "Edit" button.
  2. Click on the reverse arrow icon that says "Return all" at the top of the table.
  3. Click "Update Order" to complete the return.

The order should now be fully returned.
Please note
  • The "Return full order"-button is not visible on the Credit Account Type order. Returns on orders with payment method Credit Account are made by returning all order rows on the current order; see section To return a specific article. See the "Type" column on the invoice view (search results) for info regarding what invoice type the selected invoice is.
  • Part returned rows will only be shown in the timeline if the order is not fully returned.